Frequently Asked Questions

Everything you need to know about your next pair of kicks.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

Are all sneakers sold on Sneex authentic?

Yes, every pair of sneakers undergoes a rigorous multi-point inspection by our team of experts to ensure 100% authenticity before they are shipped to you.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with all security tags attached.

How do I know which size to order?

We provide a comprehensive size guide on every product page. If a specific model runs small or large, we will include a recommendation in the product description.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and flexible financing options through Klarna and Afterpay.

Can I cancel or modify my order?

Orders can be modified or cancelled within 60 minutes of placement. After this window, the order has likely entered our fulfillment process and cannot be changed.